Appointment cancelled
Contact the waitlist
A new appointment option
Offer the slot to patients waiting for this appointment type and update the schedule once confirmed.
Explore this routineAutomations and integrationsRecover appointment slots.
Recover appointment slots.
Reduce duplicate work.
Organize waitlists, unanswered requests and pending tasks. Connect scheduling, medical records and billing to clinic workflows, with clear tasks and owners.
Daily clinic workUse available slots.
Use available slots.
Move requests forward.
A cancellation opens a slot. A forgotten request interrupts care. Turn these events into routines with a next step, an owner and follow-up.
med.Horizonte ClinicIn person and remotely
Unanswered request
Follow up on contact
Every request has an owner
Bring channel requests together, follow up with those awaiting a response and route each to the right team.
Explore this routineAppointment with pending items
Check what is missing
Resolve before the consultation
Organize registration details, documents and authorizations. Each pending item has an owner and a deadline.
Explore this routineReception↔Doctor
An organized routine. Everyone with their own role.
Illustrative product view
Explore these routinesConnected systemsConnect the systems
Connect the systems
your clinic already uses.
Patients talk through one channel. Your team works in other systems. Med organizes the path between them to reduce re-entry and track each step.
Patient requests
Bookings, schedule changes and documents.
med.
One coordinated routine.
Clinic, owner and next step.Existing schedule
Availability, confirmations and rescheduling.
Medical records and registration
Patient information and approved documents.
Management and billing
Pending items, payment status and team tasks.
Update the source schedule and send confirmation to the patient in the same workflow.
Link it to the appointment and route it to the responsible person, without hunting through conversations later.
Use billing status to update the pending item and guide the next contact.
Each connection is configured for your clinic’s systems and access. Tell us what you use and choose the first process with our team.
Connect my operationsIllustrative product view
After the consultationComplete the records.
Complete the records.
Organize follow-ups.
Turn audio into drafts for review. Route approved documents and follow-ups you define, with each pending task within its clinic’s context.
In personRemote
Consultation record
Reviewed document within the clinic’s context.
Patient guidance
Content you approved for that consultation.
Next follow-up
Reminders follow the clinic’s defined process.
Illustrative product view
Routines by specialtyStart with routines
Start with routines
for your specialty.
Bring processes together in a package for your clinic. Choose a starting point and adapt the journey to how your team works.
General medicine
Organize first consultations, follow-ups and records from each appointment.
- First consultation preparation
- Record for review
- Follow-up reminder
Cardiology
Prepare context, organize consultation documents and follow the next steps you define.
- Patient-reported history
- Documents to review
- Follow-up according to your guidance
Dermatology
Gather the consultation reason, prepare records and organize guidance you approve.
- Pre-consultation intake form
- Consultation draft
- Guidance approved for the patient
For your medical practice
Less administrative work.
More control of your day.
Tell us how you work, at which clinics and with which teams. The next step starts with your reality.